The TRICARE Online (TOL) website is available to assist with your online appointment services. Click Click Here to go to the site. As a TRICARE Prime or TRICARE Plus enrolled beneficiary, you can make appointments online with your Primary Care Manager. All TRICARE beneficiaries can make certain self-referral appointments here.
Don't like waiting on hold to schedule an appointment? You can now schedule your appointments online with only a few clicks of the mouse.
To Schedule An Appointment
Read the Online Privacy and Security Policy and click "I AGREE"
Log on by entering your Username and Password
Select "Visit Reason", click "View Available Appointments"
Select appointment, or follow the directions to other options.
Click Here for a detailed access brochure.
Click Here for the online beneficiary search tool.
If you have questions regarding the TRICARE Program, benefits, or eligibility criteria, please call 1-877-874-2273.
The IRACH Appointment Call Center is fully staffed Monday through Friday from 7 a.m.-4 p.m.
Click Here for Tricare Patient Services
Health Benefits Office
The Health Benefits Office includes Beneficiary Counseling & Assistance Coordinators (BCACs), Debt Collection Assistance Officers (DCAOs) and Health Benefits Advisors (HBAs).
The BCAC portion of the office serves as beneficiary advocate in problem solving. The staff of this service will interact with other MTF staff members, managed care support contractors, and claims processors to resolve beneficiary concerns. In doing this, the staff will receive, research and assist in problem resolution. The office will monitor the problem throughout the resolution process and keep the beneficiary informed of its status. The principle is to keep it simple by solving problems as quickly as possible.
The DCAO part of the new service will deal specifically with medical claim problems which have been sent to collections offices or which appear on a negative credit report. Staff will collect all pertinent documentation, determine whether the collection notice is valid and notify the appropriate provider or collection agency that the case is being reviewed. DCAOs will attempt to resolve the problem. If the problem cannot be resolved to the beneficiary's satisfaction, the office will ensure that the beneficiary is made aware of further options available to them.
The HBA service will provide general assistance with a wide variety of health benefit questions and education. It will also provide assistance for coordination of health resources in the community. Staff members will be available to brief organizations and groups in the military family to update them on changes in the TRICARE program.
The offices are located inside the Patient Services Center on the Basement Level of Ireland Army Community Hospital near the Pharmacy.
Mon - Fri: 8 a.m. to 4 p.m.
502-624-9187 / 9188
Patient Services Center
Basement Level of Ireland Army Community Hospital adjacent to the Pharmacy lobby.
Please stop by our Patient Service Center to learn about your options for TRICARE enrollment. We have self-service Kiosk and direct phone lines to the managed care support contract to assist you. Our Patient Service Center is located near the pharmacy on the basement level. For your convenience, you can park in the Blue or Red parking lots and enter through the basement lobby entrance.
Alternatively, you can enroll online by clicking HERE.
Tricare Service Center (TSC)
North Region Customer Service Line
Call the number above if you need information about the following:
Authorizations or Referrals
Claims Information or EOB questions
Enrollment Fees or Statements
Check Status of Benefits Application
Change your PCM