How We Address
Patient Concerns

 

The dedicated healthcare providers and support staff of Ireland Army Community Hospital strive to meet our customers needs and expectations by consistently delivering quality patient-focused healthcare and preventive services to our beneficiaries while maintaining a safe and pleasant environment. We realize that one of the most important factors in patient care is communication. We encourage our patients to ask questions and voice their concerns to their healthcare providers. If patients have questions, concerns, or complaints regarding healthcare or services at our facility, they may contact our Patient Representative's Office.

 

The Patient Representative Office serves as a link between patients and hospital staff at all levels. Our office is easy to access and serves as our patient's liaison for expressions of satisfaction; education and information regarding policies, procedures, and systems; and/or concerns about care and safety within the hospital.  We believe in and fully support the patient’s right to:

 

• present valid concerns or complaints

• request individual assistance

• make recommendations or suggestions

 

Patients may contact the Patient Representative Office by mail, phone, e-mail or in person. If presenting a complaint, patients may be asked to provide written documentation or a summary of events. The Patient Representative Office will open a complaint and gather the necessary information to resolve the issue. Based on the findings, intervention and/or actions may be taken by the Clinic, Department or the Command. Valid concerns and complaints help us to identify areas for performance improvement. 

 

Our facility is accredited by the Joint Commission on Accreditation of Healthcare Organizations or JCAHO. If your care or safety concerns cannot be resolved by the Patient Representative Office, we invite you to contact the JCAHO Office of Quality Monitoring at (800) 994-6610 or via e-mail at complaint@jcaho.org.

 

Patient Representative Office

 

Basement Level

Patient Service Center near the Pharmacy Lobby

 

Phone:

 

(502) 624-9011

(502) 624-9665

 

E-mail:

 

patricia.rector@amedd.army.mil

willie.johnson14@us.army.mil

 

Mailing Address:

 

COMMANDER USA MEDDAC

ATTN: MCXM-CSD

PATIENT REPRESENTATIVE

851 IRELAND AVENUE

FORT KNOX KY 40121-5520