The staff of Ireland Pediatric Care
Clinic welcomes you!
Many changes in Primary Care are occurring. Along with these changes
we have: (1) Military providers being deployed (2) Exam Room &
updated child friendly furniture and decorations (3) Kid friendly
staff (4) Developmental equipment in waiting rooms (5) Reach out
and Read (ROR grant providing a new book to each child during his
6mos— 5yrs old well visit only and (6) a box of crayons & coloring
pages for any child wanting one. To decrease frustration for both
patients and staff, please follow these guidelines:
Physicals: It is
recommended that everyone have a yearly physical. Therefore,
schedule physicals during the appropriate birth month. DOD
schools recommend that your child have a physical
before starting school, entering 6th grade, and/or
enrolling in high school physical education classes. A current
Sports Physical (dated within one year) is required before
practicing or participating in any sport. Physical exams,
documented on the Kentucky High School Athletic Association (KHSAA)
form, must be signed and dated by the health care provider.
Civilian Schools require a physical at initial entry
into the school system, sixth grade and for anyone participating in
sports. They also require vision and dental exams before school and
then annually if indicated. If your child has had a physical within
the past 11 months and needs a sports form completed, drop off the
form at the front desk with your information completed. The staff
will get the form completed and signed and you can pick it up after
72 hours, or you can leave an address and it will be mailed to you.
Referrals and Healthnet can be a very complicated matter. Unless
you are in an emergency situation (where life, death or loss of limb
or sight) is involved, all referrals MUST be pre-authorized. This
pre-authorization process takes about two (2) weeks to complete.
Referrals must be current. It is your responsibility to call
TRICARE to check the status of a referral prior to booking an
appointment. If that referral has expired, you will need to book a
follow up appointment with your primary care manager to update the
referral. Please do not call the clinic the day prior to an
appointment for a referral renewal – you may be instructed to
reschedule that appointment. For details on referrals, read the
monthly bulletin sent to you from Healthnet or go to:
Many medications can be refilled by calling the Registered Nurses at
the Pediatric Care clinic telephone consult line (502) 624-9267 .
This process may have a maximum 72 hour turn around, as we
must pull the records, review the last visit comments and speak with
your provider; but every effort will be made to return your call
within a few hours. The pharmacy will provide a courtesy refill for
There are no walk-in appointments for acute problems. An
appropriate nurse walk-in consists of: medication injections that
have been ordered by your primary care provider, pregnancy tests
(for which you must be 2 weeks late, and suture/staple removals (M-F
from 0800-1100am and 1300-1500pm). Test results need to be requested
via telephone consultation, as the result must be discussed with
your provider. Abnormal lab results will be called to you as soon
as they are available. You may not be notified of normal results,
but if you have concerns, call 1-800-493-9602 or 502-624-9267 and
ask to leave a telephone consult; the nursing staff will then call
you with results.
If you have a complaint about the clinic, the staff, or the care you
have received, please let us know as soon as possible. For medical/provider issues, request
to speak with the OIC. If you have nursing staff issues, ask to
speak with the Head Nurse. For issues with clerical staff or
administrative matters, please ask to speak with the Head Nurse or
NCOIC. You may also talk with the Patient Liaison about your
We apologize, but due to infection control we are currently unable
to keep toys in the clinic for children to play with.
We really love to receive customer comments! So please let us know
by completing an ICE MACHINE comment form located throughout the
The policy of the Pediatric Clinic for late arrivals is as follows:
if you are 10 minutes late for a routine,
well or follow up visit,
you will be asked to reschedule your appointment. If you are more
than 10 minutes late for an acute appointment you will
be asked to reschedule and/or go to the emergency room, or be
referred to an off-post Acute Care Facility. This is not meant
to penalize those who are late, only to be fair to patients who
arrive early or on time..
We do hope that your visit is a pleasant one. Again, we hope that
you have a wonderful day!
a reminder, please do not call the NCOIC or Head Nurse for
appointments, results, or advice. We ask that you utilize the system
in place, thank you.
will gladly accept gently used books & magazines for the waiting