The staff of Ireland Pediatric Care Clinic welcomes you!

Many changes in Primary Care are occurring. Along with these changes we have:  (1) Military providers being deployed (2) Exam Room & updated child friendly furniture and decorations (3) Kid friendly staff  (4) Developmental equipment in waiting  rooms (5) Reach out and Read (ROR grant providing a new book to each child during his 6mos— 5yrs old well visit only and (6) a box of crayons & coloring pages for any child wanting one.  To decrease frustration for both patients and staff, please follow these guidelines:

Physicals:  It is recommended that everyone have a yearly physical.  Therefore, schedule physicals during the appropriate birth month.  DOD schools recommend that your child have a physical before starting school, entering 6^th grade, and/or enrolling in high school physical education classes.  A current Sports Physical (dated within one year) is required before practicing or participating in any sport. Physical exams, documented on the Kentucky High School Athletic Association (KHSAA) form, must be signed and dated by the health care provider.  Civilian Schools require a physical at initial entry into the school system, sixth grade and for anyone participating in sports.  They also require vision and dental exams before school and then annually if indicated.  If your child has had a physical within the past 11 months and needs a sports form completed, drop off the form at the front desk with your information completed.  The staff will get the form completed and signed and you can pick it up after 72 hours, or you can leave an address and it will be mailed to you.

www.mytricare.com

Refills:   Many medications can be refilled by calling the Registered Nurses at the Pediatric Care clinic telephone consult line (502) 624-9267 .  This process may have a maximum 72 hour turn around, as we must pull the records, review the last visit comments and speak with your provider; but every effort will be made to return your call within a few hours.  The pharmacy will provide a courtesy refill for most medications. 

Walk-in:  There are no walk-in appointments for acute problems.  An appropriate nurse walk-in consists of: medication injections that have been ordered by your primary care provider, pregnancy tests (for which you must be 2 weeks late, and suture/staple removals (M-F from 0800-1100am and 1300-1500pm). Test results need to be requested via telephone consultation, as the result must be discussed with your provider.  Abnormal lab results will be called to you as soon as they are available. You may not be notified of normal results, but if  you have concerns, call 1-800-493-9602 or 502-624-9267 and ask to leave a telephone consult; the nursing staff will then call you with results.

Complaints:  If you have a complaint about the clinic, the staff, or the care you have received, please let us know as soon as possible.  For medical/provider issues, request to speak with the OIC.  If you have nursing staff issues, ask to speak with the Head Nurse. For issues with clerical staff or administrative matters, please ask to speak with the Head Nurse or NCOIC. You may also talk with the Patient Liaison about your concerns.

We apologize, but due to infection control we are currently unable to keep toys in the clinic for children to play with.

COMPLIMENTS:  We really love to receive customer comments! So please let us know by completing  an ICE MACHINE comment form located throughout the  hospital.

late arrivals:  The policy of the Pediatric Clinic for late arrivals is as follows:  if you are 10 minutes late for a routine, well or follow up visit, you will be asked to reschedule your appointment.  If you are more than 10 minutes late for an acute appointment you will be asked to reschedule and/or go to the emergency room, or be referred to an off-post Acute Care Facility.  This is not meant to penalize those who are late, only to be fair to patients who arrive early or on time..

We do hope that your visit is a pleasant one.  Again, we  hope that you have a wonderful day!

 As a reminder, please do not call the NCOIC or Head Nurse for appointments, results, or advice. We ask that you utilize the system in place, thank you.

 We will gladly accept gently used books & magazines for the waiting room.