Ireland Army Community Hospital cares about APLSS. 

APLSS, Army Provider Level Satisfaction Survey, is a survey that is administered by the Office of the U.S. Army Surgeon General. The survey focuses on issues ranging from how the provider communicated with the patient during the visit to questions regarding access to care, cleanliness of the facility, and courtesy of the staff. Patients are randomly mailed a letter asking them to complete a brief questionnaire regarding their care at Ireland. There are three different ways a patient can fill out the questionnaire. The first is by calling the toll-free number and a voice response system. The second method is writing the answers and mailing the survey in the provided pre addressed and stamped envelope. The third method is an Internet based survey where the patients can log in with the username and a password provided in the letter sent to them about the survey. The results of this survey are confidential and provide immediate feedback for the leadership of the Ireland Community Hospital as well as the Office of the U.S. Army Surgeon General.

Why is the APLSS so important to the Ireland leadership?

  First, all comments and concerns are always a top priority for every member of your Ireland Team. We continuously strive to provide the best healthcare for our patients. We are taking big steps everyday to help improve our services that will provide the best patient care experience possible.  The MTF leadership cannot change what they do not know. When a patient fills out the APLSS survey, the scores are tabulated and reflect the actions of the Provider, other staff and the facility as a whole.

So next time you get an APLSS letter in the mail, please take the time to fill

 out the survey.  The responses that you, the patient give to the Ireland Team,

help all the patients at the clinic receive the best care possible.