Patient Rights and Responsibilities

Patients Rights

Access to Care
Right to impartial access to treatment or accommodations that are available and medically indicated, regardless of race, creed, sex, national origin, or religion.

Respect and Dignity
Right to considerate respectful care at all times and under all circumstances, with preservation of your personal dignity

Privacy and Confidentiality
Right to personal and informational privacy manifested by the:
• Wearing of appropriate personal clothing and religious or other symbolic items within army regulations as long as they do not interfere with diagnostic procedures or treatment.
• Assurance of reasonable privacy for interviews and examinations and the opportunity to have a chaperon upon request.
• Expectation that any discussion or consultation about your case will be conducted discreetly and privately.
• Care for your medical record, in a way that ensures it is read only by people who have an official need to know and by others legally authorized by you.
• Expectation that all communications and records pertinent to your care be treated as confidential.
• Request for transfer to another room (if available), if other patients or visitors in your room are unreasonably disturbing.
• You will be placed in protective privacy when considered necessary for personal safety.

Personal Safety
Public Law 91-596, 5 (a) (1) as amended by Public Law 105-241, September 1998 states “ Each employer shall furnish to each of its employees employment and a safe place of employment which are free from recognized hazards that are causing or are likely to cause death or serious physical harm to its employees. The right to safety in the clinic, within the standards of practice and the care environment.

Assessment and Management of Pain
As a patient in the clinic you can expect your reports of pain to be believed. We are concerned and committed to pain information, relief, prevention, and management. The staff is committed to respond quickly to address your reports of pain.


Right to know the name and status of the people who provide your care and which one is responsible for your care.

The right to complete and current information about your diagnosis, treatment, and any known prognosis (expected outcome) in terms that you or your legal representative can understand.

The right to access people outside the clinic by means of visitation or verbal and written communication. Access to an interpreter (if available) when language barriers are a problem.

Right to a second opinion with another provider. If an appropriate provider isn’t available, you may consult with a specialist outside of the government system at your own expense.

Continuity of Care
Right to information about continuing health care requirements that are essential when you are discharged from the clinic.

Right to advice, informed participation in decisions involving health care based on a clear concise explanation of the condition, technical procedures (including assessment of serious side effects), problems related to recuperation, probability of success and anticipated benefits of the proposed treatment.

Refusal of Treatment
You have a right to refuse treatment within the extent permitted by law. When your desires violate professional and ethical standards, your practitioner’s relationship with you may be terminated upon reasonable notice.

Advance Directives
You have the right to designate a representative to make health care decisions for you if you become unable to do so. You have the right to formulate an advance directive (living will and/or medical durable power of attorney), and to actively participate in the discussion of ethical issues pertinent to your care.

You may be moved to another facility only after explanation of the need for the transfer and acceptance by the new facility.

Clinic Rules and Regulations: You have the right to information about clinic rules and regulations applicable to your conduct as a patient and how patient complaints are initiated, reviewed and resolved.

Your Rights when your Child is a Patient: Questions and concerns about your (minor) child’s treatment will be fully addressed, and you will receive medical advice when you request it.

The U.S. Office of Special Counsel (OSC)
The U.S. Office of Special Counsel (OSC) is an independent federal investigative and prosecutorial agency. Our basic authorities come from four federal statutes: the Civil Service Reform Act, the Whistleblower Protection Act, the Hatch Act, and the Uniformed Services Employment & Reemployment Rights Act (USERRA).
OSC's primary mission is to safeguard the merit system by protecting federal employees and applicants from prohibited personnel practices, especially reprisal for whistleblowing.
Click here for more information.

Patients’ Responsibilities

Provision of Information
You must give correct and complete information about present complaints, past problems, hospitalizations, medications, and other matters relating to your health. You should report changes to your doctor. You should also make it known if you clearly understand the plan of action and what is expected of you.

Compliance with Instructions
You must follow the treatment plan as outlined by your health care provider, to include directions from nurses and other healthcare workers as they carry out their plan of care. You must comply with our rules, keep appointments, and call hospital staff or doctors when you are unable to do so.

Refusal of Treatment
You are responsible for your own actions when you refuse treatment or do not follow the doctor’s instructions.

Clinic Rules
You are responsible for following hospital rules and regulations affecting patient care and conduct.

Clinic Charges
You are responsible for prompt payment of any and all financial obligations incurred while under treatment.

Respect and Consideration
You must be concerned with the rights of other patients and clinic staff. You should assist in the control of noise, and the number of people coming to your room. Respect the property of other persons and the hospital.

Protective Services
The clinic supports the developmentally disabled (to include senior citizens), from exploitation, neglect, or abuse. Depending on the nature and extent of your needs, protective services may range from counseling to full guardianship.

Pain Management
As a patient, ask your doctor or nurse what to expect regarding pain and pain management. You should ask for pain relief when pain first begins and discuss relief options. You need to help the medical staff evaluate your pain.

Protect Others from Illness or Infection
You should discourage friends and family from visiting if they are sick or have been exposed to a communicable disease such as chicken pox.

Dilemma Resolution
Should you believe there is a dilemma around the issues of admission, treatment, or discharge you have the right to express your concern with any member of the patient care staff.

Reporting of Patient Complaints
You may express your concerns, recommendations, question, and complaints to the Patient Representative at 624-901.

Reporting of Ethical Issues
You can report ethical issues or concerns to the ethics committee by calling 502-624-9714. After normal duty hours contact the AOD at 502-624-9928.